Participants who complete this programme will be able to:

Knowledge and Skills Outcomes
1. Describe the concept and principles of business excellence in terms of different business modules and management systems;
2. Identify and discuss the gaps between organizations’ systems and the business excellence models;
3. Develop integrated management systems that meet quality, environmental, health and safety requirements; and achieve business excellence;
4. Engage in independent and collaborative learning;
5. Develop problem-solving skills for further study and professional development and
Value and Attitudes
6. Keep abreast of current changes in the global business environment.

The Programme comprises of 8 modules with a total of 200 contact hours. Participants may normally complete the programme in 14 months on part-time basis.

1. Principles and Models of Business Excellence (25 hours)
 
• Introduction to Quality Award Models
• Business Excellence Frameworks
• Strategy Development
• Customer Engagement
• Measurement and Analysis
• Workforce Management
• Operational Effectiveness
• Performance Assessment

2. Principles and Techniques of Quality Management (25 hours)
 
• Introduction to TQM Principles
• History of Quality
• Quality Delivery Process
• Quality Planning
• Benchmarking
• TQM Implementation Strategies
• Performance Evaluation
• Quality Tools and Techniques

3. Six Sigma Techniques (25 hours)
 
• Introduction to Six Sigma
• Define Phase
• Measure Phase
• Measurement Analysis
• Analyze Phase
• Improve Phase
• Control Phase
• Project Closeout

4. Strategies and Performance Management (25 hours)
 
• Overview of Strategic Management
• Levels of Strategy
• Strategic Planning Process
• Internal Environment Analysis
• External Environment Analysis
• Strategic Choice
• Strategic Implementation
• Balanced Scorecard Design

5. Environmental, Quality, Occupational Health and Safety Management Systems (25 hours)
 
• ISO 9001:2015 Clause 1-6, 7-8 & 9-10
• ISO 14001:2015 Clause 1-6, 7-8 & 9-10
• ISO 45001:2018 Clause 1-7 & 8-10

6. Supply Chain Quality Management (25 hours)
 
• Overview of Supply Chain
• Supply Chain Quality Management
• Customer Accommodation
• Procurement Strategies and Purchasing Operations
• Manufacturing Planning and Control
• Lean and Agile Production
• Supplier Management
• Emerging Technologies

7. Service Quality and Management (25 hours)
 
• Introduction to Services
• Service Quality
• Measuring Service Quality
• New Service Development
• Lean Principles in Services
• Customer Relationships and Loyalty
• Technology in Services

8. Organisational & Human Resource Quality (25 hours)
 
• Lean Concepts and Human Resources
• Organizational Theory
• Organizational Development
• Process Management
• Process Re-engineering
• Agility in Human Resources
• Teamwork and Empowerment
• Change Management

Students who complete and pass Module 3 - Six Sigma Techniques can apply for professional registration title with Six Sigma Institute (SSI) as "Registered Green Belt-Service", denoted as RSSGB.

Students who complete and pass Module 8 - Organizational & Human Resource Quality can apply for professional registration title with Six Sigma Institute (SSI) as "Registered Lean Leader", denoted as RLL.

林楚洲先生
林楚洲先生擁有多項專業培訓資格，包括企業人才技能認證（TQC）、循環式品質管理認證（PDCA），以及身心語言程式學（NLP）執行師和專業教練資格。林先生擁有香港理工大學優質管理碩士學位，以及城市理工大學輔導學碩士學位。

作為一位資深管理培訓師，林先生在管理領域擁有豐富的實務經驗。他曾在跨國電腦公司擔任亞太區管理職位，負責業務發展、營運及培訓工作。此外，林先生亦是該公司的六式碼黑帶成員，積極推動優質服務，並致力於提升企業的整體質量管理。

林先生曾於多所高等院校教授管理課程，並創立了一家管理培訓公司，為各類機構度身訂製持續進修課程。其學員來自不同背景，包括工程師、在職專業人士、管理階層、政府部門及非牟利團體的隊工等，充分體現了他在培訓領域的廣泛影響力。

A) Online enrollment:

Please submit your application via online. Upon the completion of online enrollment, please send the following documents to scs-bus@cuhk.edu.hk
1. Photocopies of academic qualifications (i.e. transcript & certificate)*;
2. Photocopies of proof of working experience, if applicable (e.g. reference letter or employment letter)*;

B) Enrollment by paper form:

Applicants are required to submit the following documents:
1. A duly completed "Enrolment Form for Award-bearing Programmes";
2. Photocopies of academic qualifications (i.e. transcript & certificate)*;
3. Photocopies of proof of working experience, if applicable (e.g. reference letter or employment letter)*;
4. Application Fee of $150 (please refer to "Part B- Methods of Payment" listed in the Enrollment Form);

Please send to any one of our School's Enrolment Centres in-person; OR
send to our Programme Team's office by POST

6/F, Railway Plaza, 39 Chatham Road South,
Tsim Sha Tsui, Kowloon, Hong Kong
(Attn :Business & Management Programme Team, for the application of Advanced Diploma Programme in Management for Business Excellence)

Exemptions may be granted for a module at the discretion of our School if the applicant has successfully completed a module of equivalent content and standard at a recognized tertiary institution or through a professional examination. The application fee is HK$500 per module (an administrative fee of HK$200 included).
For those who would like to apply for course exemption, please submit "Application Form for Course Exemption or Advanced Standing" and supporting documents (i.e. full syllabus and transcripts) for exemption evaluation, if applicable. Application for Course Exemption must be applied before the commencement of the programme. Late application will not be accepted.
The application fee with the deduction of an administrative fee shall be refunded to the applicant for any unsuccessful application. The final decision with regard to exemption rests with the School.

Advanced Diploma Programme in Management for Business Excellence - maximum of 2 exemptions may be given.

Six Sigma Institute (SSI) is an independent institute of Hong Kong Quality Management Association (HKQMA). Its primary objective is to accredit Six Sigma professionals with recognised knowledge and skills in this application science. SSI aims to work closely with consultants, training institutions and other professional bodies in promoting the theory and application of Six Sigma methodologies through training, examinations and registration of six sigma professionals.

This course has been included in the list of reimbursable courses under the Continuing Education Fund. This course is recognised under the Qualifications Framework (QF Level 4).
Course Code: 33F117410

For enquiry about the reimbursement of Continuing Education Fund (CEF), please contact the office of CEF at 3142 2277 or visit the website via https://www.wfsfaa.gov.hk/cef/tc/index.htm

In case of any discrepancy between the English version and the Chinese version, the English version shall prevail.